We have French content available. View French site.

Video

Executive Conversations: Telstra's David Thodey

How Telstra put customer service at the forefront of its operations.

Par David Thodey and Rob Markey

Video

Executive Conversations: Telstra's David Thodey
en

Former Telstra CEO David Thodey talks with Bain's Rob Markey about how a focus on advocacy pushed the telecommunications company to operate differently.

Read the Bain Brief: Transforming a company by learning to love customers

Mots clés

Comment nous avons aidé nos clients

Advanced Analytics A Digital-First Bank Finds a Customer-Driven Path to Profitability

Lire l’étude de cas

Stratégie Client et Marketing Preserving donors at the Nature Conservancy

Lire l’étude de cas

Stratégie Client et Marketing Revitalizing a utility's market position with customer loyalty

Lire l’étude de cas

Vous souhaitez continuer cette conversation ?

Nous aidons des dirigeants du monde entier à matérialiser des impacts et des résultats pérennes et créateurs de valeur dans leurs organisations.

Contacter Bain

Comment pouvons-nous vous aider ?

Voir tous les bureaux