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Covid-19 is transforming consumer behavior and accelerating a shift to e-commerce platforms, even for large household appliances. A recent Bain survey of 6,077 global consumers shows 26% are now more willing to buy appliances online than they were prior to the pandemic. The ongoing shift could bring online purchases of white goods to 40% of total industry sales by 2025, up from 15%–20% today. Overall, consumers are likely to switch to digital sales channels two to five years faster than anticipated in forecasts made prior to the pandemic.
Covid-19 Catapults White Goods Makers into the Digital Future
As consumers shift to buying appliances online, leaders develop direct-to-consumer channels.
First published in janvier 2021