Receptionist

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.  

WHO YOU’LL WORK WITH

As the receptionist for the NY office, you will be a key point of contact for staff, visitors, and others, working in a collaborative team environment to provide exceptional support and coverage for the office. Success in this role depends on strong communication, teamwork, and coordination with various Business Function areas to ensure smooth day-to-day operations and a welcoming experience for all. 

WHERE YOU’LL FIT WITHIN THE TEAM  

Establish and maintain presence in the reception area by receiving, directing, and assisting visitors to the New York office in an efficient, professional manner. Ensure that all visitors are registered with building security and adhere to the company’s security standards. Reserve visitor offices and assist with conference room reservations for local meetings. Receive external and internal calls; direct to appropriate extensions and provide general information and assistance as needed. Manage active email inbox, promptly responding to requests and inquiries. This is an in-office role with the expectation of in-office attendance five days per week. 

WHAT YOU’LL DO  

• Act as primary point of contact for the NY office; greet clients, recruits, vendors, temps, and all other visitors at the reception desk. 
• Receive and track visitor information - communicate with lobby security desk, providing written information when necessary. Grant access to the office by entering guest names into the building’s visitor management system.
• Serve as a general information resource for all visitors, callers, and Bain staff.  Provide appropriate public information on inquiries regarding the company and office location. Update staff with information on expected visitors, workspace reservations, catering, etc.
• Reserve visitor offices for senior staff traveling from other locations. Coordinate directly with leadership and their Executive/Manager Assistants to negotiate space and resolve conflicts.
• Coordinate with all staff and departments requiring reception support (i.e. EA/MAs, Recruiting) to ensure effective, timely reception and routing process. Assist Recruiting with all in-office interview schedules and events.
• Manage visitor access cards. Assign temporary access cards to visiting Bain employees or to NY employees who need to borrow a card. Manage access card “Lending Log” and ensure cards are returned in a timely manner.
• Assist in general planning for client/internal meetings and other events, manage internal conference room reservations for local meetings. Coordinate and assist in catering requests as needed and serve as contact for catering vendors.
• Act as contact for meeting organizers to ensure needs are being met. Notify Office Services of changes to meetings and/or issues or support requests. Follow up with OS Team when events conclude. Assist with event set-up/breakdown for meeting and events in the client conference space and reception area, when feasible.
• Coordinate temp help for consultant cases as needed and for reception coverage for planned vacations. Register temps on arrival, collect NDAs, and code invoices for final approval. 
• Coordinate car services for leadership team members as needed. Manage and code invoices.
• Assist in new hire process. Help create ‘new hire welcome letters’ and ‘access card memos’. Review with new/transfer employees on arrival.
• Conduct Reception training with new team members and temps. Training to include Reception responsibilities, phone/computer/software details, and general etiquette.
• Manage and maintain an updated Reception manual, visitor spreadsheets, and other documents.
• Manage select in-office employee offerings, including, but not limited to postage stamp purchases, building badge replacements, etc.
• As a member of the OS team, join team meetings; participate in brainstorming, knowledge sharing, and advancing departmental projects. Support the OS team and provide task coverage when needed.
• Life Safety Team member. Participate in crisis team initiatives and CPR/Life safety training. 
• Perform other duties and activities as assigned or as responsibilities dictate.  

ABOUT YOU 

• High school diploma or Graduate Equivalency Degree is required.
• Minimum 3-5 years reception experience (ideally in professional services firm).
• Outstanding interpersonal and communication skills – works cooperatively and supports team members while adhering to Bain’s Operating Principles at all times.
• Excellent computer skills; proficiency in Microsoft Windows, Outlook, Word, Excel, PowerPoint, and Teams. 
• Proven ability to multitask in a fast-paced, customer-focused environment.
• Demonstrated ability to handle stressful situations with poise, understanding, and professionalism while effectively managing tasks and resolving challenges. 
• Strong organizational skills and attention to detail.
• Ability to be onsite in-office 5 days a week 
• Flexibility to work overtime - earlier or later than standard hours if necessary for client meetings or events.  
• Notary public license is desirable but not required.

U.S. Compensation Information 

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below). 

Some local governments in the United States require a good-faith, reasonable salary range be included in job postings for open roles. The estimated annualized compensation for this role is as follows:  

• In New York City, the good-faith, reasonable annualized full-time salary range for this role is between $54,000 - $64,500; placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level 
• For all other locations, the good-faith, reasonable annualized full-time salary range for this role is commensurate with competitive geographic market rates for this role and will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level 
• Annual discretionary performance bonus 
• This role may also be eligible for other elements of discretionary compensation 
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date 

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family. 

• Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck 
• Generous paid time off, including parental leave, sick leave and paid holidays 
• Fully vested 401(k) company contribution 
• Paid Life and Long-Term Disability insurance 
• Annual fitness reimbursements