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Nos derniers points de vue
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Generative AI’s Potential to Improve Customer Experience
Bain's research identifies five design principles for deploying generative AI in the customer journey.
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The $100 Billion Opportunity for Generative AI in P&C Claims Handling
To improve productivity and the claims experience, insurers will need to scale up the most promising initiatives.
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Gen AI Can Help Retailers Defy China’s Economic Slowdown
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Customer Experience
It’s a Love Story: The Power of Patient and Employee Experiences in Healthcare
The US healthcare system is falling short on patient and clinician experiences. Fostering a culture of love can spur a virtuous cycle that benefits everyone.
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Is the Middle East Ready to Shift Gears to Electric Vehicles?
Unlocking the potential of electric vehicle adoption in the Middle East
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Marketers’ Agency Partnerships Are Strained. Now Comes AI
Hybrid models supported by generative AI and the right capabilities can increase both efficiency and expertise in marketing.
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