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Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience

Half of consumers’ digital purchases go to a competitor of their primary bank, and half of those who buy anywhere encounter friction in the process.

By Gerard du Toit, Nikola Glusac, and Katrina Cuthell

Infographic

Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience
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First published in diciembre 2021
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