We have limited Spanish content available. View Spanish content.

Video

Executive Conversations: Telstra's David Thodey

How Telstra put customer service at the forefront of its operations.

By David Thodey and Rob Markey

Video

Executive Conversations: Telstra's David Thodey
Current Time 0:00
Duration 0:00
Loaded: 0%
Stream Type LIVE
Remaining Time 0:00
 
1x
  • Chapters
  • descriptions off, selected
  • captions off, selected
    en

    Former Telstra CEO David Thodey talks with Bain's Rob Markey about how a focus on advocacy pushed the telecommunications company to operate differently.

    Read the Bain Brief: Transforming a company by learning to love customers

    First published in agosto 2015
    Tags

    How We've Helped Clients

    A Digital-First Bank Finds a Customer-Driven Path to Profitability

    See more related case studies

    Preserving donors at the Nature Conservancy

    See more related case studies

    Revitalizing a utility's market position with customer loyalty

    See more related case studies

    Want to continue the conversation

    We help global leaders with their organization's most critical issues and opportunities. Together, we create enduring change and results

    Contact Bain

    How can we help you?

    See all offices