Infographic As Banks’ Retention Efforts Stall, Focus On High-Value Customers By using advanced analytics guided by five principles, banks can activate targeted customers to improve their economics and strengthen relationships. By Philipp Baecker, Mario Conde, Darci Darnell, Sumit Narayanan, and Markus Bergmann septiembre 08, 2021 Infographic As Banks’ Retention Efforts Stall, Focus On High-Value Customers en Read more How Analytics Can Deepen Banks’ Customer Relationships Activating high-value customers beats pursuing raw retention goals. Authors Philipp Baecker Partner, Frankfurt Mario Conde Partner, Amsterdam Darci Darnell Partner, Chicago Sumit Narayanan Alumni, Singapore Markus Bergmann Partner, Munich Tags Banking Customer Experience Customer Insights & Segmentation Customer Loyalty in Banking Financial Services Loyalty Net Promoter System® NPS Prism® Sales and Marketing