Coordinator, APAC HR Operations, Global Business Services KL

Company Overview

Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick.  The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 65 offices in 40  countries, and its deep expertise and client roster cross every industry and economic sector.

APAC HR Operations is based in our Global Business Services hub in Kuala Lumpur, Malaysia and is part of a globally connected HR Operations function. The HR Operations team supports scalable HR operations for Bain offices located in APAC. The department’s mission is to drive process standardization and centralization across offices to support the company’s continued growth and to maintain its position as the best place to work. 

Position Summary

The Coordinator role is to own delivery for specified HR activities and processes in allocated offices. The role is varied, deadline-driven, and demands exceptional time management and attention to detail. This position requires daily use of multiple core Bain systems and applications and may cover all areas of Bain Human Capital operations (Consulting Staff Professional Development, Business Functions HR, Employee Administration, Human Capital Analytics) according to the needs of the supported offices and areas of specialization. The successful candidate will demonstrate attributes including:

• Ability to work independently and build relationships remotely: Excellent interpersonal skills and the ability to forge strong and successful working relationships without face-to-face interaction.
• Strong sense of customer service: The role requires interactions with HR and Program Management teams, as well as employees, in supported offices, often with competing priorities and deadlines. 
• Rapidly gain proficiency in processes: The Coordinator will be expected to get up to speed quickly on their dedicated system and demonstrate an understanding of process, how the HR Operations team’s various systems work together, and how the Coordinator’s work impacts the company and its various stakeholders
• Creative problem solving: This role requires an ability to recognize patterns, offer creative solutions, and implement process improvements that benefit the team and its customers. 
• High attention to detail: Essential to this role is ensuring consistency and integrity across HR systems through careful data management

Key Tasks and Responsibilities

HRIS Administration:

• Workday:
  • Performs data entry for supported offices for all business processes, including contract management, background checks, new hires, job changes, compensation changes, termination and EIB uploads, departures, transfers, and bonus payouts
  • Ensures HR data is error free in advance of payroll deadlines, headcount reporting deadlines, and other major milestones, such as hire and departure dates
  • Drives proactive engagement of local HR teams in supported offices to confirm Workday events are accurate (hires, leaves, transfers, terminations, probation periods)
  • Ensures compensation information is error-free in the HRIS and consistent with data in local payroll systems for supported population/offices
  • Ensures leaves are tracked in the HRIS, according to standards required in each supported office (monitoring returns from leave and contractual leave agreements). 
  • Ensures required supporting documents are available and stored in HRIS according to standards in supported offices.
  • Performs proactive auditing of information within systems: compensation, LOAs, transfers, terminations, probation periods
  • Responds to requests for Verifications of Employment in a timely fashion 
  • Provides data for ad-hoc reporting requests to support various people analytics
  • Provides regular data reporting for customers and stakeholder groups, such as payroll audits and anniversary reports. 
• Case Team Survey Update (CTSU):
  • Ensure survey data is up to date by weekly deadline and surveys are delivered to the correct recipients
  • Ensure timely and thorough delivery of case team survey results, working closely with local offices to ensure dashboards are up to date and operating well  
  • Troubleshoot survey questions and issues with employees
• Time & Absence (T&A):
  • Responsible for helping customers trouble shoot questions related to time and absence submission and approval in Workday, as well as time & absence company policies
  • Act as main point of contact for T&A support for onboarded offices
  • Provide regular hours and sustainability reporting to Program Management and HR Teams
  • Ensure vacations and absences are routing to the appropriate approvers; help troubleshoot issues and make changes as needed
• Provide data for ad-hoc data requests to support people and sustainability analyses

Qualifications / About You 

• Essential:
  • Associate or Bachelor’s degree or an equivalent combination of education, training and experience
  • 1-3 years of professional work experience is required, preferably in administrative HR roles
  • Computer literate; proficient in using Microsoft Outlook, Word & Internet along with excellent Excel and PowerPoint skills
  • Experience of working in a demanding environment, preferably professional services or with a blue chip company in an administrative capacity
  • Experience working in ambiguity 
  • Excellent written and verbal communication skills 
  • Able to adjust communication approach to audience
  • Previous use of HRIS systems; Workday experience a plus
• Preferred:
  • Able to deal appropriately with highly-confidential information
  • Honest, trustworthy people’s person
  • Able to effectively manage time with competing business priorities
  • Able to communicate effectively with all levels
  • Exceptional attention to detail
  • Outstanding organization, prioritization and time management skills
  • Motivated – self starter
  • Able to be proactive - and work on own initiative 
  • Flexible attitude and team approach
  • Diplomatic, with an appreciation for Partner confidentiality 
  • Efficient and accurate 
  • Enthusiastic, dedicated, hardworking and committed to meeting deadlines
  • Pleasant and calm even when under pressure
  • An interest in the substance and commercial impact of Bain’s work