Solution
Service Operations
Service Operations
Balance quality, cost, and revenue objectives as you delight customers and motivate employees.
We specialize in developing customer service operations that drive customer acquisition, retention, cost efficiency, and profitability. Leveraging advanced analytics, cutting-edge AI technologies, and superior design capabilities, we move quickly from prototype to full-scale implementation. Our service operations consultants have helped hundreds of companies overcome various challenges, such as reducing unnecessary workloads, improving first-time resolution rates, aligning the right talent with the right jobs, reshaping capacity needs, creating effective staffing models, and radically streamlining processes for seamless and efficient service delivery.
How We Can Help
How We Can Help
We work with clients to enhance the efficiency and effectiveness of their operations while elevating their customer experience. Our comprehensive solutions cover a range of offerings, including contact centers and field and industrial services, as well as specialized modules like store operations, claims management, physical branch services, customer onboarding, and more.
Contact centers
Transform contact centers by automating, optimizing, and enhancing interactions with digital strategies and AI tools
Field and industrial services
Streamline work orders, optimize technician routes, and equip teams with tools and real-time data for improved efficiency
Store operations and physical branches
Optimize labor utilization and store/physical branch footprints to reduce costs, boost efficiency, and enhance the customer experience
Claims
Refine your claims processes to improve fraud detection, accuracy, and customer satisfaction from start to settlement
Our Impact in Service Operations
Our Impact in Service Operations
800+
Completed service operations
20%
EBITDA improvement
~25%
Increase in customer NPS
