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Customer Experience Tools & Trends 2020

Our insights share how the right CX tools make customers’ lives richer and more fulfilling and strengthen a company’s economics by holding down costs and securing new revenue streams.

Overview: Let No Tool Stand Alone

Our 2020 survey finds that the most successful companies integrate their CX tools into an overall management system.

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Learn More About Delivering Great Customer Experiences

The Simple Metric That's Taking Over Big Business

Net promotor Score: a basic measurement of customer sentiment is now used by two-thirds of the Fortune 1000

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NPS Prism℠

Our unique customer experience benchmarking service provides actionable insights and analysis that guide your creation of game-changing customer experiences.

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