Customer Experience Tools & Trends 2020
Our insights share how the right CX tools make customers’ lives richer and more fulfilling and strengthen a company’s economics by holding down costs and securing new revenue streams.
Overview: Let No Tool Stand Alone
Our 2020 survey finds that the most successful companies integrate their CX tools into an overall management system.
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The Simple Metric That's Taking Over Big Business
Net promotor Score: a basic measurement of customer sentiment is now used by two-thirds of the Fortune 1000
Read moreNPS Prism℠
Our unique customer experience benchmarking service provides actionable insights and analysis that guide your creation of game-changing customer experiences.
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