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Banks’ Clunky Digital Tools Alienate Many Small Firms
Small and medium-sized businesses want digital channels that are easy to access and use. Will banks step up?
Snap Chart
Companies That Earn Customers’ Loyalty Outperform With Investors
Net Promoter Score℠ leaders in the US excel in shareholder return as well as revenue and operating income growth.
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After Years of Customer Loyalty Programs in Insurance, What Works, and What’s Next?
Based on Bain’s 10 years of research, five themes describe the progress and challenges of earning customers’ advocacy in an increasingly digital experience.
Brief
Healthcare IT Hits a Speed Bump
Despite the slowdown in dealmaking in 2023, healthcare IT retains its appeal to private equity investors.
Global Healthcare Private Equity Report
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