Coordinator, Americas HR Operations

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents. 

WHO YOU’LL WORK WITH

A talent and human resources job at Bain can prepare you for anything that follows in your career. Here, people are our single greatest asset and the entire company’s success hinges on your capacity to find, develop, and guide those talented people. That means we'll entrust you with the resources you need to craft an inclusive and sustainable team, and to contribute to the culture we know leads to great work.

WHERE YOU’LL FIT WITHIN THE TEAM 

Americas HR Operations Team is based in Dallas, Texas and Mexico City, Mexico and is one regional hub of the Global HR Operations function. The Americas HR Operations Team supports scalable HR operations and support for Bain offices located in the Americas. The department’s mission is to drive process standardization and centralization across offices to support the company’s continued growth and to maintain its position as the best place to work.

The Coordinator, Americas HR Operations role is to own delivery for specified HR activities and processes in allocated offices. The role is varied, deadline-driven, and demands exceptional time management and attention to detail. This position requires daily use of multiple core Bain systems and applications and may cover all areas of Bain Human Capital operations (Consulting Staff Professional Development, Business Functions HR, Employee Administration, Human Capital Analytics) according to the needs of the supported offices and areas of specialization. 

The Coordinator will work independently and remotely from the people supported and therefore, excellent interpersonal skills and the ability to forge strong and successful working relationships without face-to-face interaction is essential. This role requires interactions with HR and Program Management teams, as well as employees, in supported offices, often with competing priorities and deadlines. Therefore, this role requires a strong sense of customer service and an ability to organize and prioritize multiple tasks. The Coordinator will be expected to get up to speed quickly on their dedicated system and demonstrate an understanding of process, how the function’s various systems work together, and how the Coordinator’s work impacts the company and its various stakeholders. This role requires an ability to recognize patterns, offer creative solutions, and implement process improvements that benefit the team and its customers.

WHAT YOU’LL DO 

Training Liaison - 100%

•  Administer training liaison duties based on policies and training calendars set by the Global Training Department

• Coordinate with employees, local Program Management teams and the Global Training team to identify training participants and trainers

• Consider trainee and trainer conflicts and preferences to create evenly distributed and accurate session assignments

• Communicate session information, fees, and logistics to all attendees in a timely manner

• Triage trainer and trainee cancellations, swaps, and deferments; work with Program Management and Training Officers to get approval for changes and identify replacements

• Communicate trainer/trainee confirmations, updates, and cancellations to Global Training team 

• Escalate concerns or changes to Global Training and/or Program Management in timely manner

• Maintain Training Tracking spreadsheet with up to date information and historical training data 

Fitness Reimbursements:

•  Process fitness reimbursements on a monthly basis

•  Answer employee questions about fitness reimbursement policies

•  Ensure data is entered correctly and paid out in a timely manner

ABOUT YOU

Required: 

• Associate or Bachelor’s degree or an equivalent combination of education, training and experience
• 1-3 year or more of professional work experience is required, preferably in administrative HR roles
• Proficient in using Microsoft Outlook, Word & Internet along with excellent Excel and PowerPoint skills
• Experience of working in a demanding environment, preferably professional services or with a blue chip company in an administrative capacity
• Experience working in ambiguity 
• Excellent written and verbal communication skills 
• Able to adjust communication approach to audience
• Previous use of HRIS systems; Workday experience a plus

Preferred:

•  Able to deal appropriately with highly-confidential information

•  Honest, trustworthy people’s person

•  Able to  effectively manage time with competing business priorities

•  Able to communicate effectively with all levels

•  Exceptional attention to detail

•  Outstanding organization, prioritization and time management skills

•  Motivated – self starter

•  Able to be proactive - and work on own initiative 

•  Flexible attitude and team approach

•  Diplomatic, with an appreciation for Partner confidentiality 

•  Efficient and accurate 

•  Enthusiastic, dedicated, hardworking and committed to meeting deadlines

•  Pleasant and calm even when under pressure

•  An interest in the substance and commercial impact of Bain’s work