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Insurers and Consumers in Covid-19 Markets: Too Many Missed Connections

Insurers can do more to retain customers who are looking to switch providers.

By Camille Goossens, Henrik Naujoks, Andrew Schwedel, and Harshveer Singh

With consumers relying more on online and mobile tools during the Covid-19 pandemic, can insurers deliver a better digital experience?

First published in abril 2021

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