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Customer Experience

Customer Experience

Deliver a triple play of results: happier customers, employees and shareholders

Customer Experience

Leading companies know that great products are necessary but not sufficient: In today’s world, you have to deliver great customer experiences. Our CX consulting experts provide the expertise and tools that help you figure out what matters most to customers, and equip your team to deliver delightful experiences while simplifying processes and eliminating costs. These efforts will yield happy customers, happy employees and happy shareholders — a triple play of results that you can measure and accelerate through the Net Promoter System®, our breakthrough benchmarking service, NPS Prism®, and our customer experience management business, NPSx.

Winning on Purpose

A must-read story and your indispensable guide for inspiring customer love within your own teams and utilizing Net Promoter to achieve both personal and business success. Available now!

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Access NPS® Outer Loop

Early access to NPS® Outer Loop by Bain & Company powered by Qualtrics XM is available for sign up. This new solution developed jointly by Bain and Qualtrics will enable companies to manage their backlog of customer experience opportunities end-to-end.

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Our CX Experience

Our CX Experience

Client Results

Customer Experience Insights

NPSx℠

NPSx℠ by Bain & Company was created to set a new standard in customer experience management. It brings together the best of Bain's customer-first thinking, packaged in simple and accessible ways, for leaders around the world.

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Our Customer Experience Experts

Behold the Bold: Stories of bold digital transformation

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We help global leaders with their organization's most critical issues and opportunities. Together, we create enduring change and results

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Coro® and Vector℠ are service marks of Bain & Company, Inc.