How We Can Help
MyCX℠
MyCX℠
MyCX is an all-in-one subscription for customer experience excellence, designed to help you assess and advance your company’s CX capabilities. Develop deeper expertise by learning from CX leaders and peers.
Over the past several decades, through multiple economic cycles and ever-evolving customer expectations, we’ve helped more than 3,600 companies transform the customer experience. As part of our industry-leading Customer Experience practice, MyCX℠ is a multi-faceted subscription service that includes accreditation, training and certification, peer networking, and more.
MyCX Roadmap & Accreditation
MyCX Roadmap & Accreditation
Providing a first-rate customer experience is a powerful way to drive growth. But many leaders struggle to understand just how their organizations compare on this critical capability. With an evidence-based methodology and a clear overview of where you stand, our unbiased CX Roadmap and Accreditation process helps you accurately assess your company’s CX capabilities. Certify and benchmark your current approach against global best practices so you can identify actionable opportunities for CX improvements and grow your business faster.
What's included
- A detailed report on your full current capabilities
- A 12-month roadmap of prioritized initiatives
- A workshop on developing the roadmap into your prioritized initiatives
- Benchmarks that highlight gaps to best-in-class
- An accreditation badge to share publicly
MyCX Training & Certification
MyCX Training & Certification
Elevate every facet of customer experience by mobilizing your entire organization's collective talents and abilities. Train yourself and your teams on CX and NPS fundamentals, inspire behaviors that support positive change, and learn how to deliver exceptional customer experiences and grow your business faster.
What's included
- Flexible, on-demand access to our seven core CX certificate programs and courses (see below)
- These 1- to 3-hour courses include a mix of videos, reading, knowledge checks, case studies, and interactive exercises.
- Designed for real-world applications
- Become part of a vibrant social and professional network that provides additional training and development resources, career opportunities, and much more.
The Course List
- Winning through customer experience: CX and NPS fundamentals
- Customer insights and analytics
- Earned growth and customer economics
- Customer strategy
- Customer experience design
- CX build & execution
- Customer journey management
MyCX Community
MyCX Community
No company is an island. Accelerate your progress by joining the NPS Loyalty Forum, a community of the world’s best CX leaders. Learn from a global network of peers and CX experts, access the latest case studies, best practices, and tools, and get immediate feedback on your action plans.
What's included
- Year-round in-person NPS Loyalty Forum events
- A dedicated Bain mentor to advise you
- A hand-chosen CX peer to learn from
- Community small groups
- Additional CX community programming (webinars, events, etc.)
