Americas Benefits Associate

Job Summary
The Associate, Americas Benefits supports U.S. benefits operations, focusing on daily administration and employee service. This role ensures high-touch service delivery to all levels of employees while maintaining efficient administrative processes. It also contributes to benefit projects, initiatives, and programs, including plan design, market trends, benchmarking, operational improvements, communications, and technology.

Principal Accountabilities

1. U.S. Benefits Operations (70%)

• Provide support for health, life, disability, accident, retirement, perks, and leave of absence programs.
• Act as the primary owner of the U.S. Benefits inbox, answering employee inquiries and resolving issues.
• Process benefits changes for new hires, qualified life events (QLEs), transfers, and leave of absences.
• Draft and send leave of absence memos and benefit verification letters.
• Send legal notices as required, such as new hire and Department of Labor (DOL) notices.
• Maintain comprehensive frequently asked questions and coordinate vendor webinars.

2. Benefit Program Administration (20%)

• Enter benefit and leave information into administrative systems.
• Monitor COBRA enrollments and arrange subsidies for severed employees.
• Calculate benefit costs for unpaid leaves and communicate them to payroll.
• Update Benefit Service Dates for new hires, rehires, and employees on unpaid leaves.
• Support Annual Open Enrollment, including vendor coordination, FAQ updates, and system testing.
• Manage employee data files for third-party vendors and conduct internal audits to ensure accuracy.

3. Benefits Projects and Improvements (10%)

• Assist with data reporting and operational efficiency improvements.
• Support projects such as new technology, benchmarking, award applications, and system testing.

Knowledge, Skills, and Abilities

• Strong oral and written communication in English within a professional setting.
• Basic understanding of health plans, retirement, life, disability, and leave of absence benefits.
• Strong organizational skills, attention to detail, and ability to manage time effectively.
• Ability to handle confidential information, prioritize tasks, and meet deadlines.
• Ability to work collaboratively with teams and build trusted relationships.

Experience

• Some experience in administrative systems and customer service.
• Strong communication, detail orientation, and organizational skills in a professional environment.
• Proficiency in Microsoft Office tools; familiarity with Workday is a plus.

Education and Training

• Bachelor's degree or an equivalent combination of education, training, and experience.

Years of Experience

• 1+ years of relevant experience.

Additional Requirements

• Benefit administration experience is a plus.
• Employee or customer support experience is a plus.