About Pratap Expertise Energy & Natural Resources Utilities & Renewables Performance Improvement Supply Chain For decades, utilities have underinvested in modernizing the electric grid, but that trend is changing. Pratap Mukharji describes how starting with the consumer and prioritizing failure points can help utilities successfully take steps toward modernization. Recent Insights “What Delights and Disappoints Electricity Customers ,” Snap Chart, Ιούλιος 2019 “Powering Up the Customer Experience in Utilities,” Brief, Ιούνιος 2019 “Pratap Mukharji: Grid Modernization,” Video, Νοέμβριος 2018 “Grid Modernization: Invest Where It Matters Most,” Brief, Σεπτέμβριος 2018 “How Utilities Can Save Their Customers $15 Billion,” Forbes.com, Νοέμβριος 2017, Article