We have limited Greek content available. View Greek content.

Infographic

The Return of Churn in Telecom

Customers use digital channels more and are more likely to switch carriers than during the early days of the pandemic.

By Alexandre Mercier, Cory Needle, and Alex M. Dahlke

Infographic

The Return of Churn in Telecom
en

NPS Prism® is a registered trademark of Bain & Company, Inc.

Authors
  • Former Practice Director, New York
  • Headshot of Cory Needle
    Alumni, London
  • Former Expert Partner, Frankfurt
Contact us
First published in Σεπτέμβριος 2021
Tags

How We've Helped Clients

Orange Charts a Bold Course to 2030 and Beyond

Read case study

A Telco’s CX Transformation Powered by Tech and Data

Read case study

Post-merger cultural issues jeopardize a deal

Read case study

Έτοιμοι να μιλήσουμε

Συνεργαζόμαστε με φιλόδοξους ηγέτες που θέλουν να καθορίσουν το μέλλον και όχι. Όχι να κρυφτούν από αυτό. Μαζί, επιτυγχάνουμε πετυχαίνουμε εξαιρετικά αποτελέσματα.

Contact Bain

How can we help you?

See all offices