Webinar
More than ever before, customer experience is what separates a good company from a great company. In this webinar recording, Fred Reichheld, Bain Fellow, creator of the Net Promoter® system of management, and author of Winning on Purpose, and Jason Barro, NPS Prism® founder and Bain partner, share NPS success stories. They also delve into how customer experience leaders are benchmarking company performance using new approaches from Winning on Purpose and NPS Prism.
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Winning on Purpose
A new book by Fred Reichheld, Maureen Burns, and Darci Darnell all about delighting customers. Available now.
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