Assistant, Global Records Management

Position Summary:

This position is a member of the global Records and Information Management team and is responsible for the ongoing tracking and auditing of case information and data to ensure compliance with Bain’s contractual and regulatory obligations. This global role requires using a variety of internal systems to track case end dates and case team members progress during the case wrap-up process. Strong communication skills, responsiveness and attention to detail are critical.

Responsibilities and Duties:

• Contact individual case team members to initiate the case wrap-up process and confirm proper process steps have been followed.
• Review cases created within the Finance system to track projected end dates.
• Track individual responses to inquiries and follow up with delinquent inquiries.  
• Escalate overdue requests as needed to ensure full compliance.  
• Support Professional Standards Members by supplying reports, ad hoc training and other assistance to promote RIM compliance.
• Collaborate with the team to perform administrative tasks, ensuring that internal systems are consistently updated with accurate data. 
• Proactively flag any issues encountered during daily operations.
• Be mindful of the Service Level Agreements (SLAs) and effectively respond to customer queries regarding the process.
• Prepare reports, analyze data and perform other tasks, as assigned.

Qualifications:

• Bachelor's degree in any field providing exposure to database or list management
• Recommended 1-2 years of   experience working on database or list maintenance
• Ability to use Excel; exposure to SharePoint and ServiceNow is desired but not required
• Strong English communications (verbal and written) and customer service skills to work with global customers
• Proven ability to work independently with attention to details and a high level of accuracy
• Proven reliability, self-motivation and maturity
• Ability to work closely with global teams, which may require flexible hours at office or at home