Manager Assistant with English

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents. 

WHO YOU’LL WORK WITH

Work with other Executive and Manager Assistants in a collaborative and hybrid team environment to provide as high-level support/coverage as possible for Bain’s management staff. Frequent communication, teamwork, and collaboration with other Business Function areas are critical for success.

WHERE YOU’LL FIT WITHIN THE TEAM 

As a Bain & Company Manager Assistant, you will perform diversified administrative duties for a team of Senior Managers, Associate Partners, Vice Presidents and other senior leaders across the US and Canada, including written and verbal correspondence, meeting and calendar management, coordination and arrangement of travel schedules, weekly and monthly time and expense reporting, graphic presentations and other related duties as required. 

The Manager Assistant role is hybrid, with the expectation of in-office attendance a minimum of three days per week. As part of the GBS Mexico Office, Manager Assistants are expected to come into the office, support office staff and business needs and add to office culture by serving as a representative of the Executive Assistant/Manager Assistant program, participating in office events, affinity group gatherings, and more.  

This role will support 6-9 members of the leadership team over time and hours may vary (between 6:30am-6:30pm MT) depending on time zone where support is needed. This role is considered approximately 40 hours per week with potential additional hours to meet project deadlines or business needs. 

WHAT YOU’LL DO 

• Coordinate complex calendars and schedule meetings with internal and external stakeholders. Resolve scheduling conflicts quickly and prioritize issues to ensure an effective time management approach; proactively communicate calendar changes to leadership team and respond to calendar changes as needed
• Coordinate detailed travel arrangements with Bain Travel team including air, hotel, car, etc. as business needs and personal preferences dictate
• Submit frequent and detailed expense reports; actively manage audit process to ensure proper reimbursement of business expenses
• Provide back-up support to other MAs, collaborate with team to maintain good understanding of pending tasks and priorities
• Coordinate case start-up process including teaming with Finance to obtain billing code, scheduling start-up meetings and communicating with case team to fully understand key deadlines
• Communicate with case team regarding schedule and travel changes, keep the leadership team informed through frequent and proactive status updates, and act as a trusted thought partner by identifying and providing solutions to schedule and travel changes as they arise; attend case team kick-off meeting virtually and any other meetings during the case if appropriate and deemed necessary by the leadership team
• Positively contribute to MA team culture by playing an active role in training new team members and assisting in planning events; participate in team related activities and events and act as a role model consistent with Operating Principles
• Organize meetings for leadership team to include conference room scheduling and ordering meals; for in person meetings this will require collaboration and coordination with on-site office support to manage logistics and ensure seamless execution of details
• Proactively support the leadership team in their relationship management by entering new CRM contacts and actively maintaining the accuracy of CRM contact information. Achieve mastery of the CRM system through attendance of training sessions and partnering with the global/local marketing team on contact audits, data campaigns and other relationship management efforts
• Support a variety of internal programs and initiatives as required or assigned including organizing case team events, offsite meetings and other company sponsored events
• Perform other related duties as requested or as responsibilities dictate 

ABOUT YOU

• Business English proficiency required
• Bachelors Degree or equivalent highly desired
• A minimum of three years administrative support experience, preferably at a professional services firm
• Outstanding written and verbal communication skills; ability to effectively alter approach to match leadership team style and preference
• Ability to work independently and collaboratively in a hybrid environment and as an integral member of a local and virtual assistant team
• Strong organizational skills, meticulous attention to detail and time management skills
• Ability to meet deadlines, prioritize assignments, juggle multiple tasks simultaneously and deal with highly confidential information
• Strong proficiency in Microsoft Windows, Outlook, Word, Excel, and PowerPoint
• Highly motivated; self-starter, strong customer service focus and interpersonal skills
• Ability to action feedback (formal and informal) to ensure that each leadership team member receives high-level, tailored support based on their individual preference and working style
• Works cooperatively with other team members; understands and adheres to Bain’s Operating Principles at all times 

Please submit resume/CV in English.