Biografie Gwendolyn Expertise Einzelhandel Kundenstrategie und Marketing Net Promoter System® Gwendolyn Lim describes three strategies for incumbent banks to defend against new players such as technology firms and challenger banks. Recent Insights “Southeast Asia’s Digital Consumers: A New Stage of Evolution,” Brief, 6. September 2022 “Digital Consumers of Tomorrow, Here Today,” Report, 6. August 2020 “How Covid-19 Is Changing Southeast Asia’s Consumers,” Report, 26. Juni 2020 “Riding the Digital Wave,” Report, 14. Januar 2020 “Gwendolyn Lim: Loyalty in Banking,” Video, 19. Dezember 2018