Infografik

Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience

Half of consumers’ digital purchases go to a competitor of their primary bank, and half of those who buy anywhere encounter friction in the process.

Von Gerard du Toit, Nikola Glusac, und Katrina Cuthell

Infografik

Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience
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Winning on Purpose: The Unbeatable Strategy of Loving Customers

This new book by Fred Reichheld, Darci Darnell, and Maureen Burns demonstrates that great leaders embrace a higher purpose to win, and Net Promoter® shines as their guiding star.

About the Research

Data powered by Dynata, a leading global first-party data and insights platform.
Autoren
  • Partner, Boston
  • Partner, Berlin
  • Partner, Sydney
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First published in Dezember 2021
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Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

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