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Covid-19 has forced retail and consumer goods companies to reassess just how vital supply chains are to their success. A recent survey by Bain & Company and Microsoft shows these industries are prioritizing investment in three key capabilities to improve responsiveness and speed: omnichannel supply management, predictive planning and flexible operations. All three capabilities were important before the pandemic, but now they have become critical to cope with a continuing surge in online sales.
It's Time to Build Resilience into Retail and Consumer Goods Supply Chains
Reeling from Covid-19 disruptions, leaders are investing to improve speed and agility.
First published in November 2020