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Many hospital groups and healthcare providers in the Asia-Pacific region delivered negative total shareholder returns from 2016 to 2018. A few leaders bucked that trend by launching zero-based redesign (ZBR) programs, which start with a blank sheet to completely rethink processes and workflows. Healthcare providers that use ZBR to realign their organizations can increase their EBITDA growth by 15–20 percentage points.
Vikram Kapur is a partner with Bain & Company and leads the firm’s Healthcare practice in the Asia-Pacific region. Satyam Mehra is a partner in Bain’s Healthcare practice based in the New Delhi office.
Asia-Pacific Healthcare Delivery: Operational Excellence in the Digital Age
Zero-based redesign and digital technologies can help invigorate profit margins and spur growth.
First published in Dezember 2019