Coordinator, Research Data Services, Global Business Services KL

Company Overview

Bain & Company is a global consultancy that helps the world’s most ambitious change-makers define the future. Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. 

We are consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor’s list for the last 13 years. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams.

In 2021, Bain & Company opened the APAC Global Business Services Center in Kuala Lumpur, to provide the best-in-class internal support, efficiently and professionally, to both leadership and consulting teams in Bain offices across Asia Pacific region. 

Who You Will Work With

Research and Data Services (RDS) is a department of information professionals who specialize in secondary (desktop) research and work alongside Bain’s internal stakeholders to provide high quality results for our clients. We collaborate across Bain teams to support desktop research needs using subject matter knowledge and deep expertise in research sources.

You will join the RDS team in Bain APAC GBS Kuala Lumpur and work with colleagues based in different locations in a hybrid model. You will be reporting to supervisors based in either Kuala Lumpur or some other offices in APAC. Working as part of an APAC/global team, throughout your career, you will receive coaching and participate in various training programs.

Position Summary 

The Coordinator in RDS provides desktop research to the consulting team and Industry / Capability practice team using an extended portfolio of traditional and alternative desktop sources. In this role, the Coordinator is expected to understand case / request context, leverage existing resources, identify new data sources, collect data and synthesize the information to support Bain case work and intellectual property development. 

Initially, you will cover a broad range of commercial, multi-industry and economic topics to build your knowledge. You will be specialized in one practice. (i.. Consumer Products/Retail, Technology/Media/Telecoms, Financial Services, ESG etc. or some subject matters (i.e. company financials, deals, macro data etc.), at certain point per business needs. You will also participate in ongoing product and service evaluations, and resource development activities including their implementation.

The successful candidate will be a self-motivated team player who appreciates new challenges and thrives in a fast-paced environment. S/he should demonstrate a growth mindset and be able to adapt to a rapidly evolving role with new technology enablement.

Key Tasks and Responsibilities 

Research:

• Conduct business research for case teams and Practice teams utilizing desktop databases, public resources and other business tools under the supervision of line manager or some designated experienced colleague.
• Demonstrate knowledge and effective use of local, regional and global data sources and their applications.
• Deliver accurate, well-organized and comprehensive research output.

Non-Research:

• Develop relationship with internal stakeholder, solicit feedback on performed research and resolve issues.
• Participate in asset-building activities including database evaluation, knowledge sharing, research solution/tool innovations and other projects as applicable.
• May participate as a member of an Industry /Capability Practice team.
• Conduct just-in-time training to researchers and consultants.
• Track and record research requests in a timely and accurate manner.

Qualifications/ About You

Essential: 

• Degree in business from an accredited university - or equivalent higher education degree
• 1 – 3 years of conducting business research in a fast-paced consulting, market research or other professional services or equivalent preferred
• Fluent written and verbal business communication skills in English
• Open-minded attitude and team approach, e.g. working on early morning shifts etc.
• Outstanding organization, prioritization and time management skills
• Enthusiastic, dedicated, hardworking and committed to meeting deadlines

Preferred: 

• Proficiency in written and verbal Korean, Japanese or Vietnamese 
• Exceptional attention to detail
• Experience in using regular commercial databases, e.g. Factiva, LSEG/Refinitiv, CapitalIQ, Bloomberg etc.
• Experience in effectively working with diversified stakeholders
• Experience in proactively taking initiatives to enhance working efficiency
• Experience in working under pressure whilst maintaining a professional, customer-focused attitude
• An interest in the substance and commercial impact of Bain’s work