• Why Do the Customers Keep Calling?

    November 29, 2016 | Bain infographic

    From millennials to seniors, banking customers still call and visit their banks a lot. Here is how banks can cut costs and delight customers while migrating them to mobile.

  • How Insurers Can Improve Customer Loyalty

    November 08, 2016 | Bain infographic

    Many insurers struggle to earn customer loyalty. However, insurers can boost loyalty by offering services beyond traditional coverage and focusing on mobile.

  • For Utilities, Scale Matters

    October 24, 2016 | Bain infographic

    As electricity demand plateaus, utilities seek scale to key growth but face unique challenges.

  • Beyond Zero-Based Budgeting

    October 16, 2016 | Bain infographic

    More companies plan to use zero-based budgeting, but those who do are often dissatisfied. Here are common ZBB mistakes and how to avoid them.

  • The Elements of Value

    October 12, 2016 | Bain interactive

    What do consumers value? Bain research has identified 30 Elements of Value in four categories.

  • Why IT Isn't Ready for Digital

    October 11, 2016 | Bain infographic

    The cloud makes the customer experience critical to future business success.

  • Supplying What Customers Want

    October 05, 2016 | Bain infographic

    How omnichannel retailers can revamp their supply chains as e-commerce and free and fast deliveries grow exponentially.

  • Interactive: Which Refineries Will Thrive?

    September 21, 2016 | Bain interactive

    Bain examined 200 refineries, the types of crude they can handle, and their refining capacity to find those best positioned to thrive.

  • Simplicity Pays in Healthcare

    September 15, 2016 | Bain infographic

    How pharma and medtech companies can reduce complexity to lower the risk of noncompliance.

  • Energy Efficiency in Emerging Markets

    August 23, 2016 | Bain infographic

    Here is how governments in emerging economies can encourage energy efficiency, and how businesses can succeed in these markets.