From millennials to seniors, banking customers still call and visit their banks a lot. Here is how banks can cut costs and delight customers while migrating them to mobile.
Many insurers struggle to earn customer loyalty. However, insurers can boost loyalty by offering services beyond traditional coverage and focusing on mobile.
As electricity demand plateaus, utilities seek scale to key growth but face unique challenges.
More companies plan to use zero-based budgeting, but those who do are often dissatisfied. Here are common ZBB mistakes and how to avoid them.
What do consumers value? Bain research has identified 30 Elements of Value in four categories.
The cloud makes the customer experience critical to future business success.
How omnichannel retailers can revamp their supply chains as e-commerce and free and fast deliveries grow exponentially.
Bain examined 200 refineries, the types of crude they can handle, and their refining capacity to find those best positioned to thrive.
How pharma and medtech companies can reduce complexity to lower the risk of noncompliance.
Here is how governments in emerging economies can encourage energy efficiency, and how businesses can succeed in these markets.
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