• Brian Murphy: Capital productivity for oil & gas companies in a low-cost environment

    November 19, 2015 | Oil and Gas | Bain video

    Oil and gas companies have deferred or canceled $200 billion worth of capital projects over the past two years in response to low oil prices. Yet these companies still need to develop.

  • Lodewijk de Graauw: Adopting a more strategic approach to procurement in oil and gas

    November 18, 2015 | Oil and Gas | Bain video

    With oil and gas companies looking to reduce operating costs in a low price environment, it's important not to make cuts that are penny wise but pound foolish, Bain Partner Lodewijk de Graauw explains.

  • Henrik Naujoks: Customer centricity in financial services

    November 06, 2015 | Financial Services | Bain video

    Among top banks and insurers, 90% say they want to become more customer centric. Even so, many of these companies are struggling to improve customer service. Partner Henrik Naujoks discusses how a focused strategy can help companies make bigger strides toward customer centricity.

  • Corrie Carrigan: Escaping the doom loop in bank contact center operations

    November 03, 2015 | Financial Services | Bain video

    Banks are trying to reduce avoidable calls to their contact centers to lower costs and improve the customer experience. Partner Corrie Carrigan discusses three ways that banks can reduce call volumes.

  • Maureen Burns: Mobilizing for loyalty in retail banking

    November 03, 2015 | Financial Services | Bain video

    Customers in most markets say they would miss their mobile phones more than their wallets. For banks, that means that mobile tools offer the best way to delight customers and reduce costs, says Partner Maureen Burns.

  • Maureen Burns: Designing exceptional customer experiences

    November 03, 2015 | Financial Services | Bain video

    In today's digital world, a product is indistinguishable from the experience itself. Bain Partner Maureen Burns discusses how companies should focus on the emotions of a customer's experience and continuously monitor feedback to prevent the experience from becoming stale.

  • Pierluigi Serlenga: The key considerations to shaping your 3-D printing strategy

    October 30, 2015 | Industrial Goods and Services | Bain video

    Additive manufacturing, also known as 3-D printing, has reached a tipping point and many companies are now figuring out how to incorporate this technology into their own operations. As Bain partner Perluigi Serlenga explains in this short video, the best approach will depend on answers to a few key

  • Peter Parry: Strategic priorities for oil and gas in 2016

    October 30, 2015 | Bain video

    The oil and gas industry had to adapt its planning systems to respond to complexity in 2015. As the industry looks toward 2016, planning is still critical, but the task is simpler and can be reduced to five simple rules, says Peter Parry, global practice leader of Bain's Oil & Gas practice.

  • Rodrigo Mas: Developing a national chemicals strategy for Brazil

    October 29, 2015 | Bain video

    As Partner Rodrigo Mas explains in this short video, this widening gap between commodity production and high-value imports threatens Brazil’s chemical industry—and a similar trade imbalance poses problems in other markets, such as Mexico and India. Chemical producers around the world should watch

  • Ethan Phillips: Beyond cost-cutting – the opportunity for oilfield services and equipment companies

    October 28, 2015 | Oil and Gas | Bain video

    The oil and gas industry is at a strategic crossroads. Bain Partner Ethan Phillips explains how oilfield service and equipment providers can thrive in this changing industry by focusing on efficiency.