Bain Partner Lori Sherer discusses the role of insights and analytics in digital customer experience design.
Bain Partner Jeff Melton discusses how to maximize the "magic moments" that happen when an employee solves a customer problem.
Bain Partner Arnaud Leroi describes how companies can minimize risks and help mergers achieve their full potential.
Bain Partner Jason Heinrich discusses three paths that companies can follow to turn mergers into a catalyst for bolder change.
Bain Partner Joydeep Bhattacharya discusses the three areas where brand winners in India can invest to stay on top.
Bain Partner Alan Bird discusses the three questions CEOs can answer to construct a successful transformation.
Bain Partner Hernan Saenz describes the benefits of the synergistic relationship between the CTO and CEO.
Suvir Varma, leader of Bain's Asia-Pacific Private Equity practice, discusses three themes that will help investors in the shifting market.
Bain Partner Chuck Whitten discusses the five critical jobs a CFO must perform to lead an effective transformation.
Routine transactions have a greater overall effect on customer loyalty than complex sales and service transactions.
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