Customers now weave their digital and physical worlds so tightly together that they can't fathom why companies haven’t done the same. Even so, most companies are still in the early stages of a "digical" transformation, wrestling with how to make fusion strategies work. Drawing on our study of leaders from 20 global industries, we have identified five rules that account for much of the difference between success and failure.
Retail that connects
Partner Darrell Rigby discusses how companies can fuse digital and physical retail experiences to engage customers in this webinar hosted by the Harvard Business Review. View
The technology that powers retail is evolving rapidly. Retailers and their IT groups will have to rise to stay ahead.
The big change taking place in business today is the combination of digital and physical elements to create wholly new sources of value.
The moves that brought a retail company success in the past—very often in a different region—can’t necessarily be repeated in Asia.
The number of luxury consumers worldwide has more than tripled over the past 20 years to 330 million at the end of 2013, according to a study of 10,000 luxury consumers. The findings reveal how seven luxury consumer segments are creating opportunities in the market.
Propelled by Chinese tourism and new store openings, the Americas region surpasses China as the luxury goods growth leader.
By providing customization, brands raise loyalty at a time when it’s more important than ever.
On a single day last November, more people logged on to China’s most popular e-commerce site than the entire population of Brazil.
If you don't know who (and where) your chief analytics officer is, you may already be behind the curve.
Worldwide luxury goods market revenues are poised to grow as much as 50% faster than global GDP.
The impact of Chinese spending in other markets now makes the Chinese consumer the top spender in luxury worldwide.
Global luxury goods sales are defying initial concerns over Eurozone turmoil and fears of a cool-down in emerging markets.
Successful companies will engage customers through "omnichannel" retailing: a mashup of digital and physical experiences.
The Chinese consumer has transformed from a niche emerging market to a core target for global luxury brands.
Breakfast remains a huge growth opportunity for quick service restaurants, but just adding an egg sandwich won't be enough to bring home the bacon. Who will be the champions of breakfast?
The market for high-end goods "is absolutely exploding," Bain's Erika Serow tells CNN.
What more than 5,000 women told Bain and Vogue magazine about their buying behaviors.
From restaurants to muffler shops, franchisors rarely know when franchisees are in trouble.
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