Change is hard, and few companies get it right. In this short video, Tory Frame explains how Bain analyzed change management efforts at more than 300 companies and applied the best thinking on organizational psychology and behavioral change to figure out why some companies get it right while so many others fail. Despite the emotional turmoil inherent in any change, some business leaders retain their common sense and recognize that organizational mood swings occur in predictable patterns. Successfully managing the biases and effectively guiding change—an approach we call Results Delivery®—helps ensure that change succeeds by counteracting the emotional fluctuations and mitigating the accompanying risks.
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