Rob Markey: Huddles in the Net Promoter System®

The "huddle" is the part of the Net Promoter System that connects the "inner loop" to the "outer loop." Rob Markey, a global leader in Bain's Customer Strategy & Marketing practice, discusses why regular get-togethers—often daily or weekly—are a critical element of the system.

Read the Bain Brief: Huddle up!