Harshveer Singh: The Digical® Transformation in Insurance

Insurance executives understand the importance of creating a Digical® experience that lets policyholders seamlessly use online tools and physical resources to address their needs. However, the strategic, organizational and process decisions that lead to digital success are less clear. In this short video, Harshveer Singh, a partner in Bain's Financial Services practice, presents key questions for executives to consider before they embark on their Digical journey.

Read the related report: Global Digital Insurance Benchmarking Report 2015