Bain briefs and books

  • Grocery Retailing, Reimagined

    February 14, 2018 | Bain Brief

    As grocers face into the future they should not lose sight of what customers love about them today.

  • Organizing for a Digital World

    February 08, 2018 | Bain Brief

    Virtually all large companies, even those in old-line industries such as machinery and agriculture, have gone digital to some extent. But at many companies the efforts are falling far short of their potential.

  • Net Promoter for People: Give Employees a Voice, Get Their Best

    February 07, 2018 | Bain Brief

    Just as the Net Promoter System® provided a language and practices for using the Net Promoter Score® to build customer loyalty, Net Promoter® for People applies the same philosophy to inspiring employees.

  • How CMOs Can Get—and Keep—Their Marketing Mix Right

    February 07, 2018 | Bain Brief

    All CMOs have access to the same tools, but the leaders focus on the full range of conditions necessary for results.

  • Labor 2030: The Collision of Demographics, Automation and Inequality

    February 07, 2018 | Bain report

    The business environment of the 2020s will be more volatile and economic swings more extreme.

  • Insurgency from the Inside

    February 06, 2018 | Bain Brief

    One group of incumbents does have the ability to keep ahead of the upstarts: the companies that have kept a Founder’s Mentality®. They maintain speed and agility, and have avoided becoming bogged down by bureaucratic processes and organizational complexity.

  • Which Customers Are Hurting Your Bottom Line?

    February 01, 2018 | Bain Snap Chart

    It discovered that its two largest customers by revenue were unprofitable, while customers 10 through 20 were among the most profitable. The company responded by raising prices for low-price/low-support accounts and negotiated to make high-price/high-support relationships more efficient.

  • Digital Strategy for Utilities

    January 31, 2018 | Bain Brief

    Understanding the disruptive forces changing the electricity sector can help executives focus on the most promising opportunities.

  • Post-Holiday Recap and Resolutions for 2018

    January 18, 2018 | Bain Brief

    Retail sales this holiday season rose an impressive 5.6%, far above most predictions. Here are six resolutions for how retailers can invest to carry their momentum into 2018 and beyond.

  • How to Breathe New Life into Life Insurance

    January 17, 2018 | Bain Brief

    Life insurers can reinvigorate themselves by setting bold goals, attacking legacy costs and investing in technology to drive a step change in efficiency and an improved customer experience.