Financial Services

What we do

Financial services players will need to harness better business models to overcome shortcomings of the past and current challenges. Bain draws on deep experience across industries to help financial services institutions in every region find innovative ways to optimize processes, reduce back office costs, align IT, manage risks, capture the economic benefits of building loyal customers, and plan for evolving competitive and regulatory landscapes.

We work with leading institutions in the banking and insurance sectors in all major areas, including:

  • Retail banking
  • Private banking and wealth management
  • Clients and capital markets business
  • Transaction banking
  • Asset management
  • Life and property insurance
  • Health insurance
  • Reinsurance
  • Risk, liquidity and capital management
  • Stock markets

Bain has deep expertise in financial services, but we also look beyond the industry and draw upon our capabilities experience. We tailor these offerings to the needs of our financial services clients to help them solve problems or pursue opportunities in many areas, including:

Our approach

We work with our financial services clients as partners. Together we develop clear, practical action plans, and support or run the implementation of those plans to ensure real and sustainable performance improvement. We have worked with leading financial services companies in many strategic and operational areas, such as:

Customer orientation to drive organic growth. We have worked with banks and insurance companies around the world to strengthen their customer focus in all their operations. We have redesigned processes at all customer touch points with the organization and installed feedback loops to ensure the voice of the customer is heard and acted on. Bain developed the Net Promoter® system—a tool that focuses companies on developing levels of customer loyalty that lead to growth—and pioneered its application in the financial services industry.

Reducing costs and complexity to improve performance. Financial services firms that consistently marry greater efficiency with higher productivity in serving customers generate the highest shareholder returns. Bain works with leading services firms to strip complexity out of products and processes, and reduce costs as a way of bolstering or rebuilding margins.

Harnessing and sourcing information technology that is aligned with strategic goals. Today's financial services firms must have a technology strategy that's both sophisticated and efficient if they are to compete successfully. We help our financial services clients decide how best to source technology and ensure that information technology is aligned with business growth objectives and delivers effectively on its promise.

Integrating acquired companies to realize the most value. Successful merger integration lies in a few, powerful guiding principles: Tailor the integration thesis to the deal thesis; integrate where it matters; and act with deliberate speed. We have worked with financial services firms around the world to integrate acquisitions quickly and accelerate the delivery of expected value. Increasingly, we support clients that absorb acquisitions in the developing growth markets for financial services of Asia, Eastern Europe and Latin America.

Making and executing key decisions better and faster to fuel unprecedented financial performance. Financial institutions’ ability to react nimbly to mounting industry pressures—changing regulatory demands, diversifying product lines and markets, and increasing industry risk and uncertainty—depends on how effectively the make critical decisions. We work with financial institutions to identify the highest value decision opportunities, establish clarity about decision accountabilities, and build enduring behaviors, measures and incentives throughout the organization to continuously produce faster, better decisions, faster action, and improved efficiency.

Net Promoter® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Client results
We share our clients' ambitions. We work to understand their reality and deliver true results—focusing on strategic decisions and practical actions. And we align our incentives with our clients' objectives, so they know we're in it together.
Insights
We develop insights that work for our clients. Our approach and recommendations are highly customized and lead to practical actions. Below is a selection of our retail experts' perspectives on important issues. Visit Bain Insights to read more.
Our team

We work as an integrated part of your team, from frontline to C-suite, to deliver true results and make the changes stick. We have a core group of senior financial services-focused experts that we deploy across the globe.

Our leadership team

  • Ed
  • Ed Lin

    Head of Bain's Global Financial Services practice

    Singapore

    View profile
  • Mike
  • Mike Baxter

    Head of Bain's Americas Financial Services practice

    New York

    View profile
  • Gary
  • Gary Turner

    Head of Asia Pacific Financial Services practice

    Sydney

    View profile
  • Philippe
  • Philippe De Backer

    Head of Bain's Global Financial Services practice

    Dubai

    View profile
  • Henrik
  • Henrik Naujoks

    Head of Bain's EMEA Financial Services practice

    Dusseldorf

    View profile

In addition to the leaders listed above, we have an extensive and diverse team of experts ready to serve the needs of clients worldwide. Please contact us to submit a business inquiry.