What we do

We work with banks across all regions to help them adapt and prepare their businesses for market changes shaped by evolving digital technologies, dynamic consumer preferences, increasing competition and changing regulations.

More banks have come to recognize that the way forward requires harnessing new business models, integrating digital and physical channels, capturing the economics of customer loyalty and dramatically reducing costs.

Our consulting teams address all of these challenges, and more. We work with clients to:

Our perspective

The fusion of digital and physical assets and the subsequent affect on consumer expectations and banking capabilities is creating substantial challenges and opportunities. Increased competition from financial technology startups, combined with a more stringent regulatory landscape, further heighten the importance of making and executing the right strategic decisions.

Companies that embrace the disruption in their industry may be better positioned to earn customer loyalty, identify new profit pools and strengthen risk management processes.

The dual bank of the future challenge. Banks today need the right strategy and capabilities to be able to transform their existing businesses and, at the same time, reinvent themselves through new digital business models.

Earn customer loyalty—and the cost reduction it brings. Customer loyalty yields significant rewards. Loyal customers buy more, stay longer, often cost less to serve, and refer valuable new customers. That raises the stakes for banks to deliver the right customer experience for the interactions that matter most to banking customers, using the most cost-effective channel that will earn their loyalty.

Embed superior risk management and governance systems into the organization. Banks need sound risk-control mechanisms, with end-to-end decision-making processes, to guard against dangerous risk exposure now and adapt to government and regulatory changes going forward.

Evaluate opportunities in banking's new profit pools. A big catalyst for change is the rapid evolution of the industry's traditional profit pools. As markets mature, wealth shifts away from deposits toward investments. Banks in many countries are poised to capture growth opportunities in wealth management, with strong starting points in transactional products and distribution networks. The winners will create new pricing and service models adapted for diverse customer segments.

Client results
We share our clients' ambitions. We work to understand their reality and deliver true results—focusing on strategic decisions and practical actions. And we align our incentives with our clients' objectives, so they know we're in it together.
We develop insights that work for our clients. Our approach and recommendations are highly customized and lead to practical actions. Visit Bain Insights to read more, or stay current on the topics you care about most by downloading the Bain Insights app today.
Our team

We work as an integrated part of your team, from frontline to C-suite, to deliver true results and make the changes stick. We have a core group of senior financial services-focused experts that we deploy across the globe.

Our leadership team

In addition to the leaders listed above, we have an extensive and diverse team of experts ready to serve the needs of clients worldwide. Please contact us to submit a business inquiry.