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High-performance organizations routinely find people who think and act like owners-people with high aspirations who make decisions and take prompt action. It requires companies to consider what types of people they need to succeed, selecting for skill as well as will-for capability and attitude. Companies expanding from products into services, for instance, need to become more customer focused and less product driven. That requires a certain set of people skills that won't just happen-they need to be developed.

One key to success is getting the right people in the right jobs, a discipline that we call "leadership supply." Companies that practice this discipline find, develop and deploy top talent in key jobs, all of the time. They track their people to ensure that talent is deployed where it can have the most impact. Often, that means leaving people in jobs long enough to make a difference. Lots of companies rotate executives so frequently that they hardly have time enough to learn the job before thinking about the next move.

Top performers also use aligned measures and incentives to keep people pointed toward growth. Typically, the most effective organizations avoid overloading on metrics, taking care instead to measure what matters. A few dozen key metrics will often serve to measure most of the economic value of the business, allowing management to focus clearly on company and individual performance.

Bain helps companies identify their leadership needs and then fill them. We also create dynamic performance-measurement systems that zero in on what really matters to the business-and thus keep leaders on the right track. To focus executives on those critical few metrics, we build dashboards that serve as barometers of ongoing business performance. In addition, we help companies devise tailored compensation systems that will reward actions and behaviors that advance the organization's strategies and goals.

To find out more about Bain's work in this capability area, please contact the practice.

Human due diligence 
Motivating through metrics 
The Art of Developing Leaders at Kraft
Putting your leaders where it counts 
View all related publications
Improving talent distribution for TechCo
Problem: TechCo had a very large leadership gap
Approach: Reassess talent and performance management systems
Recommendations: Implement a new performance measurement system
Results: Significant improvement in talent distribution
Alan
Partner
London
"It's time to apply gap analysis to leadership-development issues."
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