Value Delivery is the process of ensuring that maximum business results are realized from IT investments, beginning with requirements definition all the way to systems retirement.
 
In large and complex IT initiatives roughly 80% of the effort is focused on technical issues such as requirements definition, vendor selection, system customization, technology procurement and system rollout, but only 20% on the related business activities such as process redesign, organization design, incentive realignment and training.

Yet the business activities are critical to realizing the value. Proactively managing both business and IT activities in concert with each other is required to ensure business results will equal or exceed expectations.
 
Bain's role is to help clients maximize the business results from IT initiatives.

To find out more about Bain's work in this capability area, please contact the practice.