Growth in the IT and Telecommunication industry - video
The World Economic Forum and Bain & Company 1/29/2010
The recession hit the IT and Telecommunication industry (ICT) hard, yet some products and services still saw dramatic growth in 2009. As we look to the future, will the broader ICT sector see a return to growth, and if so, where will that growth come from? This video, co-developed by the World Economic Forum and Bain & Company, summarizes the key questions ICT companies face when planning growth strategies for 2010 and beyond.
 Watch video
Markets, economy & job growth
CNBC 1/28/2010
Steve Ellis, Managing Director of Bain & Company, kicked off CNBC correspondent Maria Bartiromo's live coverage from the World Economic Forum in Davos, Switzerland. His perspective on areas of growth for 2010, including M&A, technology, healthcare and innovation are featured in a 3 minute and 38 second discussion, beginning one minute and forty seconds into the segment.
Watch video
A return to growth in turbulent times - video transcript
Video transcript 1/13/2010
by Chris Zook
Read the transcript from a 10-minute video interview with Chris Zook--a partner at Bain & Company who co-leads Bain's Global Strategy practice. He is the author of the new book Profit from the Core: a Return to Growth in Turbulent Times.
Closing the customer-feedback loop at Charles Schwab - video
Bain & Company 12/18/2009
Net Promoter Score® disciplines are at the core of a new focus on direct customer feedback that Charles Schwab & Company credits with turning around their business. In this 8-minute video, Schwab managers and client-facing financial consultants explain how Schwab is applying the disciplines of Net Promoter across all of its branch offices and call centers.
Watch video
Net Promoter Score®: A Primer - video
Bain & Company 12/18/2009
by Rob Markey
In this 4-minute video, Bain partner Rob Markey describes the Net Promoter Score® process. He explains how companies that ask a simple question, "How likely are you to recommend the products or services of this company to a friend or colleague?" can quickly sort their customers into Promoters, Passives and Detractors and calculate their Net Promoter Score.
Watch video
|
|
|
Follow us on Twitter