Dr. Andreas Dullweber is a partner with Bain & Company in Munich and leads the firm's Customer Strategy & Marketing practice for Europe, Africa and the Middle East (EMEA). He joined Bain in 1999 and is a leading expert in developing and deploying customer-led growth strategies for international companies.
Andreas deals primarily with growth issues and specializes in providing companies with advice on service-oriented industries in strategy and change management topics. Andreas has worked for clients across many geographies and industries including financial services, utilities, telecommunications, industrial goods & services and private equity. His experiences comprise strategic reviews and organizational redesign, development and implementation of international growth programs and customer-centric change management. He is also an expert and one of Bain’s leaders on customer loyalty and Net Promoter® System applications and a frequent speaker and author on the topic.
Andreas holds a PhD from Cambridge University, UK, and he received a diploma in Theoretical Physics at University of Oldenburg, Germany. He is a graduate of the German National Academic Foundation and holder of a European Community Marie Curie Fellowship.
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Customer Strategy & Marketing expert Andreas Dullweber discusses customer experience and loyalty.