The multi-year transformation plan we helped TelecomCo to craft delivered the targeted results.
Overall, retail revenue increased from less than one percent to three to four percent annually. Its market share also grew in major product categories.
Redesigned business processes significantly enhanced customer service, with costs declining 15 percent over three years.
Field force performance was up by over 70 percent.
With improved account planning, the sales force grew major accounts to full potential. A clear media roadmap helped to promote organic and inorganic expansion opportunities.
And finally, TelecomCo now has the performance metrics in place to track progress, ensuring profitable growth.