Together with the CEO and senior managers, Bain helped devise a two-stage approach to achieve increased efficiencies and operational excellence throughout the company along with a plan for implementing sweeping change.
Identify game-changing opportunities and short- to mid-term levers: We identified structural, "game-changing" opportunities for improving performance by, for example, optimizing the service delivery and broadband deployment models. In addition we screened each function for short- to mid-term levers including sales, marketing, customer and field service, IT, network and back-office costs. In this way, cross-functional processes—like activation and fault repair—were optimized end-to-end, reaping significant add-on savings.
Scope out each opportunity: We established a dedicated, campus-like environment in which to collaborate closely with the senior client team to gather input and formulate an action plan.
Craft execution plan: Since the transformation plan touched virtually every aspect of the company, success depended on using a highly collaborative approach to design a detailed execution plan and win strong employee buy-in.
Assemble implementation teams: To ensure the execution plan’s success, we helped the CEO appoint cross-functional teams led by top talent with the right mix of expertise to oversee the transformation.