Client results

  • Revitalizing a venerable lender

    | Client success story

    Bain worked with our financial services client to fix its portfolio, better align the organization and implement a plan to restore growth and create shareholder value.

  • Salvaging an IT outsourcing deal gone bad

    | Client success story

    Bain & Company helped a bank put a major deal back on track by rebasing the financial risk analysis. The resulting IT solutions were aligned with the business and corporate strategy.

  • Converting complainers into more profitable customers

    | Client success story

    Bain recommended this financial services company transform the overall customer experience for its multi-line customers.

  • The change process unlocks potential and profits

    | Client success story

    A European bank was concerned about its credit business, which was a significant resource drain. Bain helped implement a redesign of the entire process. The change management effort resulted in improved profits and effectiveness of the entire division.

  • Aligning a new IT platform with new business priorities

    | Client success story

    The business objectives of a newly-created holding company required a common IT platform. Bain evaluated the architecture and migration options and recommended the company move toward a standard software solution to drive in-sourcing business.

  • A bank and a grocer build a fruitful alliance

    | Client success story

    A major retail bank was positioned to win a bid for an alliance with a major grocer. Bain recommended building their partnership on the strengths of each side, which led to a fruitful alliance.

  • Customer focus helps a P&C insurer grow

    | Client success story

    A leading property and casualty insurance company needed to better understand its customer base in order to grow. Bain determined that both customer retention and penetration provided significant opportunities. We helped our client design customer-focused programs that increased both customer

  • The right value for the right customers

    | Client success story

    Performance at a major bank was declining. Bain recommended the company create a special program for its highest-value clients to attract and retail loyal customers. The result was an increase in both retention and profits.

  • Cross-selling in financial services

    | Client success story

    An established credit card and financial services provider needed help competing with new products in a penetrated market. Bain analysis identified profitable customers for cross-selling. Revenues increased by 65% or more for customers with increased spend.

  • Building a more valuable salesforce

    | Client success story

    Bain & Company helped this financial services company improve its salesforce, resulting in improved stock performance.