The change process unlocks potential and profits

Client Results Story

Opportunity
EuroBank's credit business was a significant resource drain. Outdated systems and misallocation of resources were to blame. 

EuroBank was concerned about its credit business. Around 80% of resources were occupied with non-customer related activities and potential in the middle market segment was not optimally exploited. 

The credit decision process was particularly poor - it took up to two weeks to reach a decision, and each application went through more than 50 handovers between different staff members. The credit reporting system supported only 15-20% of the process, and modern IT applications were not in place. 

Bain was brought in to help EuroBank exploit the potential in this business by helping to implement a redesign of the entire process.

Next Approach

Approach
Bain first identified major change opportunities.

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Next Recommendations

Recommendations
With Bain's support, implementation teams were set up to formally manage the change process.

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Next Results

Results
The change effort in the credit business improved profits and effectiveness of the entire division.

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