credit business was a significant resource drain. Outdated systems and misallocation of resources were to blame.
EuroBank was concerned about its credit business. Around 80% of resources were occupied with non-customer related activities and potential in the middle market segment was not optimally exploited.
The credit decision process was particularly poor - it took up to two weeks to reach a decision, and each application went through more than 50 handovers between different staff members. The credit reporting system supported only 15-20% of the process, and modern IT applications were not in place.
Bain was brought in to help EuroBank exploit the potential in this business by helping to implement a redesign of the entire process.